New Twist with the Same Great Banking Experience: Interactive Teller Machines
Interactive Teller Machines (ITM’s) are a new twist with the same great banking experience we offer at One Community Bank. ITM’s look similar to an ATM but have one big twist, you can speak to a Client Support Specialist using a live video function. Our friendly Client Support Specialists can assist with a variety of transactions including deposits, withdrawals, check cashing, and loan payments. Using an ITM is a simple interaction that begins with touching the display screen.
Frequently asked questions about ITM’s:
What is an ITM?
Interactive teller machines allow clients to speak with one of our ONE-derful Client Support Specialists through a two- way video. A video of the Client Support Specialist will appear on the machine. Every client gets the same exceptional service from one of our colleagues in a more secure way.
How does an ITM work?
Simply tap the screen to begin an interaction with one of our Client Support Specialists. When the screen is tapped, the machine will call one of our Client Support Specialists. Once the call is answered by a Client Support Specialist, they will guide the client step by step through their transaction.
Where are One Community Bank ITM’s?
One Community Bank is proud to offer 8 ITM’s at the following locations:
- 3 ITM’s at Stoughton Kettle Park
- 2401 Jackson St, Stoughton, WI 53589
- There are two ITM’s located in the drive-up and one ITM located in the lobby.
- 2 ITM’s at McFarland
- 5990 Hwy 51, McFarland, WI 53558
- Both ITM’s are located in the drive-up.
- 1 ITM at Stoughton Downtown
- 205 E Washington St. Stoughton, WI 53589
- The ITM is located in the drive-up.
- 1 ITM at Sun Prairie
- 2580 Ironwood Dr., Sun Prairie, WI 53590
- The ITM is located in the drive-up.
- 1 ITM at Middleton
- 1836 Aurora Street, Middleton, WI 53562
- The ITM is located inside the entrance in the vestibule.
Our Cottage Grove location opening in Early 2024 will be home to the 9th ITM.
When are ITM’s open?
Our ITM’s are available for clients to use 7:30 A.M. to 6:00 P.M. Monday – Friday and 8:00 A.M. – 12:00 P.M. on Saturday.
What types of transactions can an ITM do?
ITM’s can assist with the following:
- Depositing cash
- Depositing checks
- Withdrawing cash
- Cashing a check
- Loan payments
Do I need a deposit slip to use an ITM?
Deposits slips are not required to use an ITM. The Client Support Specialist will ask for an account number that can be typed on the screen.
Does one colleague assist with ITM transactions?
The first available colleague will assist a client for their ITM transaction. It is possible that the same colleague will assist with transactions on different days but not guaranteed. OCB has a ONE-derful team of colleagues that are happy to assist clients utilizing an ITM.
Can I use the ATM as well?
Yes, ATM’s can be used 24/7 for cash withdrawals, cash deposits, transferring funds, balance inquires, and access to transaction history.
Can I get rolls of quarters from an ITM?
While an ITM does give change back, it does not have the ability to give out full rolls of coins.
Can I order checks at an ITM?
Yes, one of our Client Support Specialists are happy to take your check order through the ITM. The Client Support Specialist will ask questions to confirm the order but will not need a reorder slip.
Do I need to use my debit card at an ITM?
No, a Client Support Specialist will guide you through the transaction. No debit card needed.
Can I put multiple items into an ITM at once?
Our ITM’s accept checks and paper currency. It accepts multiple items at one time, but the Client Support Specialist will ask you to insert a check first then cash if the desired transaction(s) require a check and cash.
If you have any questions, please call our Client Contact Center during business hours and a colleague will be happy to assist you.
Client Contact Center:
- Phone Number: 608-838-3141 or toll-free at 866-245-1686
- Business Hours: 8:00 A.M. – 6:00 P.M. Monday – Friday and 8:00 A.M. – 12:00 P.M. on Saturday.
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